FAQ

Q: What are the show hours?
A: Saturday 8:30 a.m. to 5 p.m. and Sunday 10 a.m. to 5p.m.

Q: Do you offer group sales?
A: Yes, we do offer group discounts for groups of 10 or more people. All group sales must be placed and paid in one order. Please contact us for more information: tickets@makeupmag.com

Q: May I purchase tickets at the door?
A: Yes. Door ticket prices are:
    1 day ticket    $40 AUD
    2 day ticket    $70 AUD
   
Q: What are pre-sale ticket prices?
A: Prices until Aug. 12, 2010 (5 p.m. PST)
    Regular tickets: 1 day/ $30 AUD
                            2 day/ $50 AUD

    Prices from Aug. 13 to Sept. 16, 2010 (5:00 p.m. AEST)
    Regular tickets: 1 day/ $35 AUD
                            2 day/ $60 AUD

    NOTE: Your bank may charge conversion fees.

  
Q: I haven’t received my tickets.
A:  All tickets are only available to pick up at the show. Please bring a picture ID along with your receipt to pick up your tickets at the Online Pre-Sale Ticket desk.

Q: Where do I pick up my tickets?
A: You will pick up your tickets at the show. There will be an Online Pre-Sale Ticket desk at the main entrance to the show on Sept. 18 and 19. Please be sure to bring a copy of your receipt and picture id.

Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your bar-coded e-ticket will then be e-mailed to you. Print your e-ticket confirmation and bring it, along with your picture ID, to the Online Pre-Sale desk at the show. Your confirmation will be scanned into our new software and you’ll be given a wristband that allows access to the show. This process should greatly reduce the time it takes to process our attendees. Note: Orders placed prior to Aug. 12, 2010 will not have the bar code in the confirmation. However, the process to get your tickets at the event is the same.

Q: Is there parking onsite?
A: Yes. Follow this link for more information.

Q: What is the address of the Sydney Convention & Exhibition Centre?
A: The Convention Centre is located on Darling Drive near Darling Harbour in Sydney, Australia.

Q: I want to change my ticket to a different day.
A:  Tickets can be changed until Thursday at 5 p.m. prior to the show. Please e-mail your full name, order # and which day you would like to change to. Send e-mail to jennifer@makeupmag.com.

Q: I can’t go to the show, may I get a refund?
A:  Tickets are NON-REFUNDABLE as stated on our website. No exceptions.

Q: I can’t go to the show, may I give my ticket to a friend?
A:  Yes, you may give your ticket to a friend but you must contact us with the change, as well as send your friend with a copy of the original receipt.