FAQ

Q:  What time does the show start and end?
A:   Saturday 8:30 a.m. to 5 p.m. and Sunday 10 a.m. to 5 p.m.

Q: Do you offer group sales?
A: Yes, we do offer group discounts for groups of 10 or more people. All group sales must be placed and paid in one order. Please contact us for more information.

Q:  I would like to purchase tickets?
A:  Pre-sale tickets will end June 24 at 5 p.m. (PST). You may also purchase tickets at the door. Door ticket prices are;
    One day ticket    $40.00
    Two day ticket    $70.00
    Exhibit Floor Only    $20.00
    Child ticket (under 12)    $20.00

Q:  I haven’t received my tickets?
A:  If you did not select the shipping option and pay for shipping then your ticket(s) will be at Will Call. Please bring picture a id along with your receipt to pick up your tickets at the door the day of the show.

Q: What is the difference between a Regular ticket and an Exhibit Floor Only ticket?
A:  An Exhibit Floor Only ticket will only allow you on the exhibit floor. It does not include access to the educational classes or keynote speakers.

Q:  Is there parking onsite?
A:  There is limited parking at the convention center. There is a charge of approximately $7.00 per day and additional parking at Paseo Colorado across the street for a fee of $12.00.

Q: What is the address of the Pasadena Convention Center?
A:  300 E Green St, Pasadena, CA 91011

Q: I want to change my ticket to a different day?
A:  Tickets can be changed until Thursday at 5 p.m. prior to the show. Please e-mail your full name, order # and which day you would like to change to. Please send e-mail to: jennifer@makeupmag.com.

Q: I can’t go to the show, may I get a refund?
A:  Tickets are NON-REFUNDABLE as stated on our Web site. No exceptions.

Q: I can’t go to the show, may I give my ticket to a friend?
A:  Yes, you may give you ticket to a friend but you must contact us with the change, as well as send your friend with a copy of the original receipt.

Q: How do I get a Department Head pass?
A:  Department Head badges will only be given out to those who have already completed the form and returned it by Friday, June 11.