FAQ
Q: What are the show hours?
A: Saturday 8:30 a.m. to 5 p.m. and Sunday 10 a.m. to 5 p.m.
Q: Do you offer group sales?
A: Yes, we do offer group discounts for groups of 10 or more people. All group sales must be placed and paid in one order. Please contact us for more information: tickets@makeupmag.com
Q: I would like to purchase tickets?
A: Pre-sale tickets will end June 23 at 5 p.m. (PST). You may also purchase tickets at the door. Door ticket prices are;
One day ticket $45.00
Two day ticket $75.00
Exhibit Floor Only $30.00
Child ticket (under 12) $20.00
Q: I haven’t received my tickets?
A: If you did not select the shipping option and pay for shipping then your ticket(s) will be at the Online Pre-Sale Ticket desk. Please bring picture a id along with your receipt to pick up your tickets at the door the day of the show.
Q: What is the difference between a Regular ticket and an Exhibit Floor Only ticket?
A: An Exhibit Floor Only ticket will only allow you on the exhibit floor. It does not include access to the educational classes or keynote speakers.
Q: Is there parking onsite?
A: There is limited parking at the convention center. There is a charge of approximately $9.00 per day and additional parking at Paseo Colorado across the street for a fee of $12.00.
Q: What is the address of the Pasadena Convention Center?
A: 300 E Green St, Pasadena, CA 91011
Q: I want to change my ticket to a different day?
A: Tickets can be changed until Thursday at 5 p.m. prior to the show. Please e-mail your full name, order # and which day you would like to change to. Please send e-mail to: jennifer@makeupmag.com.
Q: I can’t go to the show, may I get a refund?
A: Tickets are NON-REFUNDABLE as stated on our Web site. No exceptions.
Q: I can’t go to the show, may I give my ticket to a friend?
A: Yes, you may give you ticket to a friend but you must contact us with the change, as well as send your friend with a copy of the original receipt.
Q: How do I get a Department Head pass?
A: Department Head badges will only be given out to those who have already completed the form and returned it by Friday, June 11.
